I started this business out of a garage in Old North End in 2003.
My first customer was a neighbor who needed her panel replaced and didn't trust the bigger shops to be straight with her about what it cost. I gave her a number, did the work, and 22 years later her daughter still calls me when something goes wrong at her own house.
That's the whole business right there. I'd rather have 800 customers who call me back than 8,000 who only see me once. We do good work, we charge fair, we clean up after ourselves, and we tell you the truth even when the truth is "you don't actually need this." That's how I'd want my own house treated.
Today it's me, my son Jake (also a licensed journeyman), and one apprentice we're bringing up. We're small on purpose. Every job that goes out the door has my name on it.