✦ A small shop, doing right by the neighborhood since 2011

Your neighbor.
Your plumber.
Same person.

I'm Sam, and I'll probably be the one who shows up. Stillwater Plumbing is a small family shop in Stillwater, VT. Two trucks. Three plumbers. One owner who still answers the phone most days. We take care of leaky faucets, busted water heaters, and everything in between - the way we would for our own folks. No upsells, no scripts, no national dispatch.

📞 (802) 555-3042 Schedule a visit
★★★★★ 4.9 · 178 Google reviews
✓ Licensed & insured in Vermont
Photo placeholder
🔧

"Sam in front of the shop, after a long day." Replace with real photo at conversion

🏡

Family-owned since 2011

Three generations of Stillwater plumbers

🛡️
Licensed & Insured #VT-DEMO-2241
🏆
BBB A+ Rated Accredited since 2013
🔥
Bradford White Pro Certified installer
💧
Rinnai Tankless Factory trained
👨‍👦
Family-Owned Since 2011
What We Do

The kind of plumbing
your grandma's plumber used to do.

Honest work, fair prices, and somebody who actually shows up when they say they will. We do the small jobs and the big ones, and we explain everything in plain English before you owe us a dime.

Most called for
🚿

Water Heater Repair & Install

Tank or tankless, gas or electric. We carry Bradford White and Rinnai units in the truck so most failures get a same-day replacement.

⚡ Same-day in most cases
Read more →
🌊

Drain Cleaning & Sewer

Slow drains, full backups, root-clogged main lines. We snake, we jet, and we run a camera through afterward so you can see what was wrong.

📷 Camera shown to you
Read more →
🔧

Repairs & Repipes

Leaky pipes, frozen lines, bad shutoffs, polybutylene replacement, whole-house repipes in PEX. The boring stuff that keeps a house running.

💵 Flat-price quotes
Read more →
🚰

Faucets, Fixtures & Toilets

New faucet from the home store? Wobbly toilet? Leaky hose bib in the back yard? We do the small jobs other shops will not get out of bed for.

🔧 Small jobs welcome
Read more →
❄️

Frozen & Burst Pipes

Vermont winters take a toll. We thaw before they burst, and when they burst we get the water back on fast. Insurance paperwork too if you need it.

🚨 Storm-day priority
Read more →
🛡️

Maintenance Plans

Annual flush, anode check, valve test, and a once-over on everything else. $149 a year. Saves you a lot more than that in water heaters.

🛡️ $149 / year
Read more →
How A Visit Goes

No surprises.
Not at the door, not on the bill.

Most folks who call us have been burned by somebody before. Here's exactly how it goes when you call our shop, so there's nothing to wonder about.

01
📞

You call. A real person picks up.

Usually Sam, sometimes his wife Linda. We ask what's going on, give you an honest read on whether it can wait, and book a window if it can't.

02
🚐

We give you a 2-hour window.

Not "sometime Tuesday." A real window. We text you when we're 20 minutes out so you're not stuck waiting around the house all day.

03
📋

We look, then we tell you the price.

Before any wrench comes out. We'll show you what's wrong, explain your options, and tell you the flat price. You decide if we move forward.

04
✅

We do the work. We clean up.

Boots covered, drop cloths down, old parts hauled away. The price you heard is the price you pay. Then we follow up in a week to make sure it's still right.

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👨‍🔧

"Sam & his dad, on the day the shop opened in 2011" Replace with real photo at conversion

Our Story

A shop run by a kid who
grew up under the sink.

Sam Stillwater opened this shop in 2011, but his hands knew the trade a lot longer than that. His dad ran a plumbing route out of the same garage from 1978 until the day he retired. Sam grew up holding flashlights, then holding wrenches, then doing the work himself.

When his dad retired, Sam kept the same phone number, the same shop, and the same rule: do the work the way you would want it done at your own grandma's house, and never charge a price you would not feel right looking somebody in the eye about. That is still how it works today.

"My dad always said, the customer doesn't really care about the pipe. They care about not having to think about it again. That's the job."

— Sam Stillwater, owner
From The Truck

A few jobs we did
this week.

We post a couple of recent jobs here every Friday so you can see the kind of work we actually do, and where we've been.

🔧
"50-gallon Bradford White install" Photo placeholder
Water Heater Tuesday

50-gallon water heater swap

Old tank was leaking from the bottom seam. New Bradford White, new shutoff valve, new flex lines, hauled the old one away. Hot water back on in about three hours.

📍 Birch Hollow
🌊
"Camera shot of the main line" Photo placeholder
Drains Wednesday

Main line backup cleared

Whole house was backing up at the lowest drain. Ran the camera, found roots about 30 feet out. Jetted it clean and showed the homeowner the before and after on the screen.

📍 Lakeshore
❄️
"Frozen line in a crawlspace" Photo placeholder
Frozen Pipe Saturday

Frozen pipe thaw & repair

Cold snap caught a copper line in the crawlspace. Thawed it slow, found one split section, cut it out and put PEX in its place. Wrapped the rest of the run while we were under there.

📍 Stillwater
From The Neighborhood

178 neighbors
and counting.

4.9
★★★★★
178 Google
reviews
★★★★★
Job: Water heater install

"Sam came out the same morning I called about a leaking water heater. Quoted me a fair price, swapped it before lunch, hauled the old one away. He even noticed our pressure-reducing valve was failing and fixed that too without charging extra. We've used him for everything since."

EH
Ellen H.
Birch Hollow · 3 weeks ago
★★★★★
Job: Repipe consultation

"I had two other plumbers tell me I needed to repipe the entire house. Sam came out, looked at it for 20 minutes, and said no, you have one bad junction in the basement and a $40 part will fix it. He was right. He saved me about $8,000 on his first visit."

MR
Marcus R.
Stillwater · 2 months ago
★★★★★
Job: Burst pipe emergency

"Pipe burst on a Saturday during the cold snap. Sam was at our house in 40 minutes, water back on by dinnertime, and he spent another half hour talking us through how to keep it from happening again. The kind of plumber you tell your friends about."

JT
Janet T.
Lakeshore · 1 month ago
142
Calls answered last month
47min
Average response time
68%
Of jobs from repeat customers
14yrs
Doing this in Stillwater
What It Costs

Honest prices,
told to you before we start.

We don't do hourly rates with surprise add-ons. We look at the job, give you a flat price, and you decide. Here's a rough idea of where most jobs land so you're not walking in blind.

🚪

Service call & diagnostic

We come out, look at the problem, and tell you the price. Waived if we do the work.

$89 flat
🚿

Water heater swap (40-50 gal)

Bradford White tank, new shutoff, new flex lines, old tank hauled away.

$1,200–$2,400 installed
🌊

Drain snake (single fixture)

Cabling out a clog from a tub, sink, or single bathroom line.

$179 flat
🚽

Toilet replacement

Pull the old, set the new, new wax ring and supply line. Customer-supplied or we bring one.

$285–$495 installed
🛡️

Annual maintenance plan

Tank flush, anode check, valve test, full home walk-through. Priority scheduling.

$149 per year

Big jobs (repipes, sewer line work, new construction) get a written quote on-site, free. We don't price those over the phone because we don't think it's fair to guess.

Where We Go

A short list
of good towns.

We work in the towns within about a half-hour of the shop. If yours is not on the list, give us a call - if a truck is nearby, we are happy to come.

Stillwater Birch Hollow Lakeshore Pinegrove Maple Bend Hill Crossing North Fork Cedarbrook Eastwood
Things People Ask

Questions we get
before anyone calls.

If you've got a question that's not on here, just call the shop. We'd rather you ask than wonder.

Do you charge to come out and look?

Our service call is $89 and it's waived if you decide to have us do the work. We don't believe in "free" estimates that get padded into the bill later, and we don't believe in charging you a fortune just to give an honest opinion.

Will you give me a price before you start?

Always. Every time. We look at the job, walk you through what's wrong, and give you a flat price in writing before any tools come out. If you don't want to do it, you don't owe us anything beyond the service call.

What if it's after hours or on a weekend?

For real emergencies (burst pipe, no water, sewer backup, gas smell), Sam carries the phone himself. We'll get to you as fast as we can. For non-emergencies, leave a voicemail and we'll call back first thing in the morning.

Do you take credit cards?

Yes - all major cards, plus check, cash, and Venmo. We can also set up financing through Synchrony for bigger jobs like repipes or tankless conversions.

What if you can't fix it the same day?

Most jobs we can. For the ones we can't (special-order parts, big repipes), we'll tell you up front, get the water back on temporarily if we can, and book a real follow-up date - not a "we'll call you sometime."

Do you guarantee your work?

One year on labor, manufacturer warranty on parts (most water heaters are 6-10 years). If something we touched fails inside that window, we come back and make it right. No fine print.

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Got a plumbing problem
and want it handled right?

Call the shop. A real person picks up. We will tell you honestly whether you need us out today, this week, or whether you can probably fix it yourself in five minutes.

📞 (802) 555-3042 Send a message