If you are not sure whether to call, call. We will tell you on the phone whether it can wait until morning. Most of the time, the things people are nervous about calling at night are exactly the things we want to know about right away. The longer water sits, the more expensive the fix gets.
The calls we take after hours, every week:
Two things, in order:
Then call us. We will be on the way before you finish describing the problem.
We do not double-bill nights and weekends just because we can. There is a $95 after-hours dispatch fee on calls between 9pm and 7am - that gets credited back against the work if you decide to have us do the repair. The repair itself is quoted flat-rate, told to you up front, before any work starts.
The thing we will not do is start the work, "discover" something, and pad the bill at midnight when you are not in a position to argue. Price up front, in writing, every time. If we hit a real surprise behind the wall we stop and tell you before charging anything more.
Our 17-year average for after-hours calls inside our service area is about 52 minutes from phone-pickup to truck-in-driveway. That number includes the time to confirm the address, get the right truck rolling, and drive the distance. It is not marketing - it is what the dispatch log actually shows. Some calls are faster. A few are slower if we are already on another emergency.
If we are slammed and cannot get to you fast enough, we will tell you that on the phone too. We are not going to make you wait three hours and then show up. If somebody else can get to you faster, we will say so.
No phone trees. No "we'll get back to you tomorrow." Here is exactly how an emergency call goes from the second you pick up the phone.
Dial the number on this page. Day, night, weekend, holiday - same number, always answered.
0:00Not a call center. A licensed plumber on our crew picks up and asks what's going on.
~12 secClosest truck heads your way. You get a name, a photo, and a live ETA by text.
~5 minWe find the problem, show you the problem, and give you a flat price before any wrench turns.
< 60 minMost emergencies repaired the same visit. Workmanship guaranteed in writing. We clean up after ourselves.
Same tripMost plumbers won't tell you their after-hours rate until they're standing in your kitchen. Here is exactly what happens when you call us between 9pm and 7am.
Charged once we agree to send a truck. Covers showing up, diagnosing the problem, and writing a full quote. You owe nothing until you say yes to the work.
If you decide to have us do the repair right then, the $95 dispatch fee comes off the repair bill. You don't pay it twice.
The repair itself is the same flat rate Saturday at midnight as it is Tuesday afternoon. We don't double-bill for picking up the phone when you needed us.
Yes. The shop number rolls to the on-call plumber's cell after hours. You will get a real person, not a service. If for any reason a call comes in while we are mid-rescue and cannot answer the second line, we call back within 5 minutes.
For most common emergencies, yes - at least a range. Burst pipe under a sink, busted hose bib, water heater leak: we can give you a number range before we leave the shop. Some things (slab leaks, sewer collapses) need a tech onsite to see what is actually going on. We will tell you that on the phone too.
Call us anyway. If it can wait until morning, we will tell you. If it cannot, we will come. Our goal is to keep you out of a worse situation, not to talk you into a midnight house call you do not need.
Sometimes. Most home warranty companies want their own contractors, who often take 2-4 days to get to you. If you are willing to pay us directly and submit for reimbursement after, we can usually be there same day. Up to you.
Three real (anonymized) emergency calls from the dispatch log. Times are accurate, problems are accurate, names are not. Proof we actually pick up when we say we will.
Frozen supply line let go behind the cabinet. Customer found us through Google at 2am, we picked up on the second ring, talked her through the shutoff, truck on-site at 2:51am. Repaired and dried by 4.
14-year-old tank let go from the bottom seam. Customer called from the garage standing in two inches of water. Dispatched the closest truck, on-site in 54 minutes. Capped the lines, drained the tank, replaced first thing the next morning.
Family of six, sewage in the basement floor drain on Sunday morning. We picked up, dispatched immediately, on-site in 41 minutes. Cabled the main line, ran the camera, recommended a follow-up jetting. Got the family back to using the bathroom.
Real plumbers in Westbrook answering the phone, day or night. Most emergencies reached in under an hour.
📞 (541) 555-9218